Sales Specialist Millwork

Job Description
Who We Are
It's an exciting time to begin a career with Lowe's! We are one of Canada's largest home improvement companies and we continue to focus on our Canadian growth and bringing the Lowe's brand closer to the customer.
Wherever we operate, we are committed to making a meaningful difference in the lives of our employees, our customers and in the communities in which we live and work.
If you're a passionate person who shares our values and is committed to delivering exceptional results for our customers, we want to meet you! We offer competitive compensation, comprehensive benefits, a supportive team environment and plenty of opportunities for personal and career development.
What You Will Do
The primary function of the Sales Specialist Millwork is to serve as the store expert on millwork (including interior/exterior fixings such as windows, doors, trim, ceiling tiles, and skylights) by providing detailed product information to both customers and other Lowe's employees. The Sales Specialist Millwork is expected to generate leads, conduct sales activities, and build relationships with customers including promoting and recommending products, plans, or installation services that match customer needs, informing customers on pricing, options, or status on pending orders, keeping shelves stocked and correctly displayed, and coordinating successful completion of projects and orders. This includes performing order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues. The Sales Specialist Millwork is also responsible for providing excellent customer service through the daily execution of Lowe's customer service programs, following up on completed orders to ensure customer satisfaction, and assisting customers as needed in locating, selecting, carrying, and loading merchandise. The Sales Specialist Millwork is also required to maintain a safe and secure work environment by complying with company policies and procedures for merchandising, housekeeping, safety, and monitoring for potential theft or security risks. This includes operating store equipment and supporting other departments as needed. Lastly, the Sales Specialist Millwork is responsible for completing all other duties as assigned.
What We're Looking For
Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store.
Physical ability to move large, bulky and/or heavy merchandise. Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
What You Need To Succeed
Minimum Qualifications
Ability to read, write, and perform basic arithmetic (addition, subtraction).
1 year external experience in customer facing sales OR 6 months Lowe's retail experience.
1 year experience in a trade directly related to this department (Millwork).
Preferred Qualifications
1 year experience entering and submitting customer sales orders, including Special Order
2 years' experience identifying and selling products based upon customer needs or plans.
2 years' experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
2 years' experience following up on outstanding or incomplete customer orders, sales, or installs.
1 year experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
2 years' experience in a sales environment with required sales goals or metrics.
More About Us
Serving both retail and commercial customers, Lowe's offers one of the largest selections of home improvement products and is dedicated to providing exceptional customer service. With over 40,000 products in-stock and thousands more online, Lowe's helps customers build, improve and beautify their homes.

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